Building a Call Center with free software
I have read an article from VoIP Planet regarding Voice Over Internet Protocol to power Call Center business and I was intrigue with its subtitle that discussed on building a call through free softwares that are given away thru GNU licensing. With the power of VoIP many technomaniac are building something worthwhile for the free world to use and this can be tapped by Call Center Operators in the near future. So here goes the line...
When is a call center not a tool of the devil? When it's yours. Asterisk, our favorite iPBX, is a great foundation on which to build a call-center, but it does not come with all the tools that a call center needs. For that you want AstGUIClient. AstGUIClient is free in both senses of the word: free of cost, and open source software licensed under the GPL. This means you can modify it as you please, and you can distribute your modified versions, or even sell them if you can find people willing to pay money. (But don't forget the part where you must make all derived source code available, and without whining, because you're reaping the benefits of an entire free software ecosystem that you didn't have to create.
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